Terms & Conditions

I. General Clause

1. These Business Terms and Conditions (“GTC”) regulate the relations between Seller and Purchaser that purchases goods and additional services („Goods“) based on orders, or on General Purchase Agreement (“GPA”) if concluded. Furthermore, the GTC regulate the procedure of the free use of products (“Loan for Use”) for the purpose of sales support.

2. Contractual relations are governed by Act No. 89/2012 Coll., The Civil Code, as amended (“Civil Code”), namely sections 2079 to 2183 of the Civil Code (for Purchase Agreement), sections 2193 to 2200 (for Loan for Use) and the general provisions on obligations according sections 1721 to 2054.

3. This price list is valid from 1st February 2025 and supersedes all previous price lists. The Company reserves the right of errors in and amendments to the same. Bulk discounts are dealt with in the Sales Contract.

4. The prices are in EUROS and are exclusive of VAT.

II. Placing and Cancelling of Orders

1. The Purchaser orders Goods from the Seller in the form of individual orders. Each order must contain at least the following requirements:

  • Identification of the Purchaser and the Seller
  • Detailed description of the ordered Goods (materials, colours, accessories) and quantity
  • Purchase price set by GPA or based on specific offer from the Seller
  • Date of delivery
  • Place of delivery (if not specified, the place of delivery shall be the registered office of the Purchaser)

2. In case of difference between the orders and the GPA, the orders must be based on special offer of the Seller. Otherwise, the standard conditions in GPA shall prevail.

3. The Seller confirms the orders from the Purchaser no later than three business days after the receipt thereof. Delivery of Order Confirmation to the Purchaser is considered as a purchase contract between the Seller and the Purchaser.

4. In case of difference between the Order Confirmation and the Order, the Order Confirmation shall prevail. The Purchaser shall notify the Seller in case of disapproval thereof only.

5. Cancelling or change of already confirmed order can only by accepted by the Seller if delivered sufficiently in advance before the production has started. In case of cancellation, when the components for the ordered Goods were already purchased or another work was already carried out, the costs will be fully charged to the Purchaser, no more than 50 % of the order value. Likewise, the additional costs will be charged to the Purchaser in case of changing the already confirmed order.

III. Goods Delivery

1. The Purchaser or his representative shall confirm the receipt of Goods by signing a delivery note issued by the Seller.

2. The transport of Goods is ensured on Purchaser’s expense. The GPA or Order Confirmation may set that the transport will be ensured by the Seller. In this case, the Goods is to be delivered behind the first lockable door on the ground floor, at working days from 8 am to 5 pm. For oversized shipment, customer is required to provide assistance when unloading. Delivery of the Goods within the building, installation, delivery at a specific time and additional services will be provided by the Seller according to the Purchaser’s order as a paid service.

3. In the event that transport is arranged by the Seller at his own cost, all requirements relating to a change in the transport deadline as well as to additional services must be reported and reconfirmed also by the Seller no later than five workdays prior to the originally agreed upon transport deadline. Any subsequent requirements shall be disregarded and the Purchaser may only select either the transport under the originally agreed upon conditions or arrange transport at his own cost with a different agreed upon deadline without a right to compensation for any resulting expenses.

4. In the event where the shipment is delayed by more than 14 calendar days by reason of the Buyer’s request or a matter not caused by the Seller, the Seller is authorized to charge storage fee of 5 EUR per 1m2 of storage area per week.

IV. Payment Conditions

1. Unless stipulated differently in the GPA, the purchase price is paid by the Purchaser in advanced to the Seller’s bank account, cash on delivery or by COD.

2. All documents are sent by e-mail only in electronic form. At the request of the Purchaser, documents can be sent by regular post for a flat fee of EUR 2.00 or USD 3.00.

V. Warranty period and claims

1. The Seller provides warranty on delivered Goods of 60 months for solid parts and 36 months for upholstery, armrests, gas units, castors and glides. For products from the Space, Flexi and Victory collections, the Seller provides a warranty of 120 months for solid parts and 36 months for upholstery, armrests, gas units, castors and glides.

2. The quality assurance period as referred in the preceding paragraph applies for daily use of Goods for 8 hours. In case the Goods is used for more than 8 hours per day, the quality assurance period reduces proportionally.

3. The quality assurance excludes:

  • Damage caused by using the Goods in a nonstandard way and contrary to the operating manual (e.g. hard casters on a pavement or soft casters on a carpet)
  • Damage based on extreme environmental conditions (sunlight, humidity, etc..)
  • Damage based on improper handling or maintenance
  • Components sent by the customer (e.g. upholstery textiles or leather)
  • Wear and tear due to usage (wheels, sliders, etc..)
  • Other cases when damage of Goods originates in activity (inactivity) of the Purchaser

4. The Purchaser is entitled to make a claim due to the construction, production and functional defects within the period specified above, and due to incomplete or damaged Goods within 7 days of the receipt thereof in writing with the photographs and acquisition documents. Claim must be sent to the registered office of the Seller and only by the person that directly purchased Goods from the Seller.

5. In the case of recognition of the legitimate claim in compliance with the section 2106 of the Civil Code, the Seller shall deliver a new, sub-assembled or repaired product or return the corresponding amount of money to the Purchaser, or provide upon mutual agreement a reasonable discount.

6. The Seller handles a claim appropriately within 30 working days after the receipt of the claimed Goods to the registered office of the Seller.

7. The Purchaser is obliged to pack the claimed Goods so that the damage during the shipment is avoided. Damage caused by the Purchaser’s improper packing will not be taken into consideration. The costs of shipment of the claim from the Purchaser to the Seller are borne by the Purchaser, unless both parties agree otherwise. The cost of shipment of the claimed Goods back to the Purchaser are to be borne by the Seller.

VI. Loan for Use

1. The Seller can provide the Purchaser things for temporary usage („Borrowed products“).

2. Borrowed products are specified in the order of the Purchaser as the Borrower and the Seller’s order confirmation as the Lender. In case of different data in the Order and the Order Confirmation, the data stated in the Order Confirmation is valid. The Borrower shall notify the Lender in case of disapproval thereof only. Delivery is confirmed by the delivery note.

3. Borrowed products are borrowed to the Borrower for a specified period namely until the date specified in the Order Confirmation from the Lender. In case the Order Confirmation does not specify the period of the borrowings, the Borrower will return Borrowed things within 15 days of the written request of the Lender. In case that the Borrower will not use things properly or in contrary to the GPA or GTC, the Lender is entitled to request a return of the Borrowed things before the period mentioned above elapses. The Borrower is responsible for all damages that shall occur on the Borrowed products. The Borrower is not liable for common wear and tear.

4. In case the Borrower is late in returning the Borrowed things, and despite written notice of the Lender setting alternative period for returning not less than 5 days, the Borrower is obliged to pay the Lender the price of the Borrowed things according to the valid price list of the Seller. The same shall apply in breach of any other provision of GPA or GTC by the Borrower. The Lender’s entitlement for the damages, even damages exceeding the contractual penalty shall not be affected.

5. The Lender is entitled to check the status of the Borrowed products and the Borrower is obliged to allow this check.

6. The Borrower agrees to strictly adhere to the following procedure when returning the Borrowed products:

  • To contact the sales department assistant and report the return of the Borrowed products, further communicate the order confirmation number (Expeditionary Command) and inventory numbers of the Borrowed products.
  • To await the instructions from the sales department assistant and to prepare the Borrowed products for shipment under these guidelines.
  • To pack the Borrowed products properly and carefully. The Borrower is responsible for any damage incurred during shipment due to improper or inadequate packing.
  • To issue triplicate delivery note to return the Borrowed products, stating inventory numbers (and / or the type of product) and the number of Order Confirmation based on which the Borrowed products were borrowed.
  • When passing the Borrowed products for shipment, a copy of the delivery note must be confirmed by the shipper and two copies are to be handed to the shipper.
  • Delivery note to return the Borrowed products confirmed by the shipper should be carefully stored for at least 4 years after the return thereof.

VII. Protection of Personal Data

1. The Purchaser expressly agrees with the processing of personal data in compliance with the Act No. 101/2000 Coll., on the Personal Data Protection, as amended.

2. The Seller undertakes to ensure the Personal Data Protection against unauthorized or accidental access, prevent its changing or loss or destruction, unauthorized transfer or unauthorized processing, as well as other misuse.

VIII. Final Provisions

1. The GTC apply to all deliveries of Goods or services provided by the Seller. Different arrangements in GPA or the Order Confirmation shall prevail.

2. In case of the conflict of general terms and conditions of the Contracting Parties, the contractual relationship is to be governed preferably according to the GTC of the Seller, unless agreed otherwise in writing. These GTC shall not be applied only in cases where the use thereof is explicitly excluded by contract and in writing.

3. The Seller reserves the right to change these GTC. The Purchaser will be automatically sent the new GTC if agreed by the GPA to receive promotional materials.